COVID-19 Information

Mar 18, 2020

United Way of Greater Fall River (UWGFR) is partnering with community agencies, philanthropists, and businesses to offer an organized response to the COVID-19 pandemic.  Those wishing to support ongoing efforts in the Greater Fall River area are encouraged to donate to the United We Help Greater Fall River COVID-19 Relief Fund to streamline fundraising efforts through a trusted and local community partner at or by texting COVID-RELIEF to 44321.

Together, with United Way of Greater New Bedford, and the Community Foundation, United Way of Greater Fall River will work diligently to assess and respond to the needs of the SouthCoast community.  Once community-level needs have been determined, distributions will focus on supporting those needs in the most efficient and effective manner possible.

Vital Services

Mass 2-1-1

For assistance with resources like meals, unemployment benefits, Call-to-Talk, and COVID-19 questions, Mass 2-1-1 is a free, vital resource.  The Department of Public Health has supplied Mass 2-1-1 with additional staff, including two epidemiologists.  Mass 2-1-1 is available 24 hours a day, 7 days a week both online and over the phone. Agencies should update their Mass 2-1-1 information here. To learn how Mass 2-1-1 has been responding to COVID-19, click here.

Center of Disease Control

The CDC’s website has information about COVID-19 as well as an online symptom checker.  The website is updated frequently and has the most up-to-date information available.

Alcoholics Anonymous

While in-person meetings for AA are not available, there are online options.  Click HERE for more information and access. 


Right now, childcare centers are closed except for emergency care providers.  Information about closures and emergency resources are available through the State’s website. A complete list of emergency childcare providers is available here.

Educational Resources

Local school districts are each providing their own resources while schools are shut down, so please check your child’s school website for specific information.  We are updating our Boredom Busters list regularly with new activities and things to do during this period of social isolation.

Emotional Support & Care

Social isolation is challenging.  There are a number of resources for those feeling the burden of isolation.

  • provides online support groups and chat 24/7 for parents. They also run a 24×7 Parental Stress Line. 1-800-632-8188
  • Resource Recover Center is offering multiple Zoom group sessions per day.  Click through for a schedule and the Zoom link to join.
  • Samaritans of Fall River / New Bedford offers confidential mental health support: 866-508-4357
  • Fenway Health offers violence recovery and domestic violence assistance both over the phone and though teleconference
  • Bay Cove Human Services is offering over-the-phone crisis evaluation: 1-800-981-4357
  • Substance Abuse and Mental Health Services Administration (SAMHSA) offers a 24/7/365 Disaster Distress Helpline. Information is available online or at 1-800-985-5990.  Services offered include crisis counseling, referrals to local agencies, tips on recognizing distress, and more
  • UMASS Dartmouth has shared the following resources for helping children and teens cope with the stress of the ongoing pandemic.

Housing & Homelessness

Department of Transitional Assistance

  • Offices are closed to the public.  Please reach them in the following ways:
    • Calling the DTA Assistance Line: (877) 382-2363
    • Visiting
    • Downloading the DTA Connect Mobile Application. Available for download for iOS and Android devices
    • Visit to learn more ways to submit documents to DTA


  • Catholic Social Services is still operating Coordinated Entry for Bristol County.  Those in need of homelessness services and entry into the shelter system should call 1.800.466.3537

Prescription Drugs

FamilyWize is a FREE prescription savings card.  May prescriptions qualify for savings.  When you call your pharmacy to place an order for a prescription or pick up your prescription, tell the pharmacy worker that you have a FamilyWize savings card and provide this information:
BIN:               610194
Card ID:         FW100
Group ID:       FW100
PCN:               FW

CVS and Walgreens also offer free prescription delivery at this time so you do not need to visit the pharmacy to pick up your medications.

Small Business Assistance

OneSouthcoast Chamber has compiled a comprehensive list of resources for small businesses.  Click HERE for more information.

Substance Use Disorder

Though many in-person services are suspended, local agencies SSTAR and Steppingstone are still offering some services through conference calls and limited clinic hours.  Please contact SSTAR at 508-679-5222 and Steppingstone at 508-674-2788 for more information.  Mass 2-1-1 also offers Call-to-Talk individuals needing immediate mental health or substance use counseling.  


Both Massachusetts and Rhode Island are working to process unemployment claims as quickly as possible.  Visit each state’s website to file a claim and learn more.  Both Massachusetts and Rhode Island 2-1-1 can also answer questions about unemployment.  To help individuals navigate the unemployment system, the State of Massachusetts will be offering Virtual Town Halls.  Click through to sign up.

Veterans Services

The US Department of Veteran’s Affairs offers a free Veteran’s Crisis line for calls, texts, or online chat.  The Veteran’s Association of Bristol County will be offering their food pantry and soup kitchen at regular hours.  See chart below.

Local Food Pantries 

(Updated March 23, 2020)

COVID-19 Relief Fund

Donate to the United We Help Greater Fall River COVID-19 Relief Fund.  All funds donated will stay local and help Greater Fall River individuals and families in need.